WE AT TEXAS TELEHEALTH VALUE YOUR PRIVACY AND ARE COMMITTED TO KEEPING YOUR PERSONAL DATA CONFIDENTIAL. WE USE YOUR DATA SOLELY IN THE CONTEXT OF PROVIDING YOU WITH INFORMATION ABOUT OUR PRACTICE AND ALLOWING YOU TO REQUEST ADDITIONAL INFORMATION ABOUT OUR PRACTICE.
Please read the following carefully to understand our views and practices regarding your Personal Data.
Last Updated: April 2, 2021
WE AT TEXAS TELEHEALTH VALUE YOUR (“YOUR”) PRIVACY AND ARE COMMITTED TO KEEPING YOUR PERSONAL DATA CONFIDENTIAL. THE TEXAS TELEHEALTH WEBSITE (THE “WEB SITE”) PROVIDES YOU WITH INFORMATION ABOUT OUR PRACTICE AND ALLOWS YOU TO REQUEST ADDITIONAL INFORMATION ABOUT OUR PRACTICE.
SOME OF THE PERSONAL DATA WE COLLECT AND TRANSMIT WILL, IN SOME CIRCUMSTANCES, BE CONSIDERED “HEALTH DATA” (data related to a user’s physical or mental health) or “Protected Health Information” (information that relates to the past, present, or future physical or mental health or condition of a user; the provision of health care to a user; or the past, present, or future payment for the provision of health care to user). THEREFORE, OUR PRIVACY PRACTICES ARE INTENDED TO COMPLY WITH BOTH THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (“HIPAA“) AND THE GENERAL DATA PROCESSING REGULATION (“GDPR”) PROVISIONS REGARDING SENSITIVE PERSONAL DATA. IN ADDITION, WE INTEND TO COMPLY WITH STATE LAW RELATED TO HEALTH DATA, WHERE APPLICABLE. FOR ADDITIONAL INFORMATION RELATED TO YOUR HEALTHCARE INFORMATION, PLEASE CONTACT OUR PRIVACY OFFICER AT [email protected].
BY SUBMITTING YOUR PERSONAL DATA THROUGH THIS WEBSITE, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND AGREE TO THE TERMS OF THIS POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT SUBMIT ANY PERSONAL DATA TO US.
Links to Other Sites
What Personal Data do We collect?
We collect the following types of Personal Data through Our Website:
We collect demographic information, such as Your name, birth year, gender, height, weight, phone number, and email address. Primarily, the collection of Your Personal Data assists Us in sending You information about our services and products.
If you make payments via our Web Site, We may require that You provide to Us Your financial and billing information, such as billing name and address, credit card number or bank account information.]
Device, Telephone, and ISP Data
We use common information-gathering tools, such as log files, cookies, web beacons, and similar technologies to automatically collect information, which may contain Personal Data, from Your computer as You navigate Our Website, or interact with emails We have sent You. The information We collect may include Your Internet Protocol (IP) address (or proxy server), location, browser type, Internet service provider, the pages and files You viewed on Our Website, Your operating system and system configuration information, and date/time stamps associated with Your usage. This information is used to analyze overall trends, to help us provide and improve Our Website and to guarantee their security and continued proper functioning.
Health and Device Data
In addition to demographic information, We will collect information regarding Your health conditions, age, gender, weight, height, medical history, symptoms, and communications between You and the healthcare provider providing healthcare services to You via the Web Site. We collect this information to provide You with the Services and to provide Your healthcare provider providing healthcare services through the App with the information required to provide medical treatment.
How will We use Your Personal Data?
We process Your Personal Data for purposes based on legitimate business interests, the fulfillment of our Services to You, compliance with Our legal obligations, and/or Your consent. We only use or disclose Your Personal Data when it is legally mandated or where it is necessary to fulfill the purposes described herein. Where required by law, We will ask for Your prior consent before doing so.
Specifically, we process Your Personal Data for the following legitimate business purposes:
- To communicate with You about and manage Your User Account;
- To properly store and track Your data within Our system;
- To respond to lawful requests from public and government authorities, and to comply with applicable state/federal law, including cooperation with judicial proceedings or court orders;
- To protect Our rights, privacy, safety or property, and/or that of You or others by providing proper notices, pursuing available legal remedies, and acting to limit Our damages;
- To handle technical support and other requests from You;
- To manage and improve Our operations and the Web Site, including the development of additional functionality;
- To manage payment processing;
- To evaluate the quality of service You receive, identify usage trends, and thereby improve Your user experience;
- To keep Our Web Site safe and secure for You and for Us;
- To send You information about changes to our terms, conditions, and policies; and
- To allow Us to pursue available remedies or limit the damages that We may sustain.
Where is Your Personal Data processed?
Personal Data Texas TeleHealth collects through the Website will be stored on secure servers in the United States. Personal Data may be transmitted to third parties, which parties may store or maintain the data on their secure servers.
Will We share Your Personal Data with anyone else?
Yes, with third parties that help Us power Our Website
Texas TeleHealth has a limited number of service providers and other third parties (“Business Partners”) that help Us run various aspects of Our business. These Business Partners are contractually bound to protect Your Personal Data and to use it only for the limited purpose(s) for which it is shared. Business Partners’ use of Personal Data may include, but is not limited to, the provision of services such as data hosting, IT services, customer service, and payment processing.
Yes, with third parties and the government when legal or enforcement issues arise
We may share Your Personal Data, if reasonable and necessary, to (i) comply with legal processes or enforceable governmental requests, or as otherwise required by law; (ii) cooperate with third parties in
Yes, with third parties that provide advisory services
We may share Your Personal Data with Our lawyers, auditors, accountants, or banks, when We have a legitimate business interest in doing so.
Yes, with third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Texas TeleHealth’s corporate entity, assets, or stock (including in connection with any bankruptcy or similar proceedings)
If We share Your Personal Data with a third party other than as provided above, You will be notiﬁed at the time of data collection or transfer, and You will have the option of not permitting the transfer.
How long do We retain Personal Data?
NOTE: Once We disclose Your Personal Data to third parties, We may not be able to access that Personal Data any longer and cannot force the deletion or modiﬁcation of any such information by the parties to whom We have made those disclosures. Written requests for deletion of Personal Data other than as described should be directed to [email protected].
We may also collect information using pixel tags, web beacons, clear GIFs or other similar technologies. These may be used in connection with some Website pages and HTMLformatted email messages to, among other things, track the actions of Website users and email recipients, and compile statistics about Website usage and response rates.
How can You “Opt Out” of Cookies?
If You prefer, You can usually choose to set Your browser to remove cookies and reject cookies. If You enable a do not track (DNT) signal or otherwise configure Your browser to prevent Texas TeleHealth from collecting cookies, You may not be able to utilize all of the functionality on the Website.
How do We protect Your Personal Data?
Texas TeleHealth is committed to protecting the security and conﬁdentiality of Your Personal Data. We use a combination of reasonable physical, technical, and administrative security controls to maintain the security and integrity of Your Personal Data, to protect against any anticipated threats or hazards to the security or integrity of such information, and to protect against unauthorized access to or use of such information in our possession or control that could result in substantial harm or inconvenience to You. However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure. As a result, We cannot ensure the security of information You transmit to us. By using the Website, You are assuming this risk.
The information collected by Texas TeleHealth and stored on secure servers, is protected by a combination of technical, administrative, and physical security safeguards, such as authentication, encryption, backups, and access controls. If Texas TeleHealth learns of a security concern, We may attempt to notify You and provide information on protective steps, if available, through the email address that You have provided to Us. Depending on where You live, You may have a legal right to receive such notices in writing.
You are solely responsible for protecting information entered or generated via the Web Site that is stored on Your device and/or removable device storage. Texas TeleHealth has no access to or control over Your device’s security settings, and it is up to You to implement any devicelevel security features and protections You feel are appropriate (e.g., password protection, encryption, remote wipe capability, etc.). We recommend that You take any and all appropriate steps to secure any device that You use to access Our Web Site.
NOTWITHSTANDING ANY OF THE STEPS TAKEN BY US, IT IS NOT POSSIBLE TO GUARANTEE THE SECURITY OR INTEGRITY OF DATA TRANSMITTED OVER THE INTERNET. THERE IS NO GUARANTEE THAT YOUR PERSONAL DATA WILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF ANY OF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE SAFEGUARDS. THEREFORE, WE DO NOT AND CANNOT ENSURE OR WARRANT THE SECURITY OR INTEGRITY OF ANY PERSONAL DATA YOU TRANSMIT TO US AND YOU TRANSMIT SUCH PERSONAL DATA AT YOUR OWN RISK.
How can You Protect Your Personal Data?
In addition to securing Your device, as discussed above, We will NEVER send You an email requesting conﬁdential information such as account numbers, usernames, passwords, or social security numbers, and You should NEVER respond to any email requesting such information. If You receive such an email purportedly from Texas TeleHealth, DO NOT RESPOND to the email and DO NOT click on any links and/or open any attachments in the email, and notify Texas TeleHealth support at [email protected].
You are responsible for taking reasonable precautions to protect Your user ID, password, and other User Account information from disclosure to third parties, and You are not permitted to circumvent the use of required encryption technologies. You should immediately notify Texas TeleHealth at [email protected] if You know of or suspect any unauthorized use or disclosure of Your user ID, password, and/or other User Account information, or any other security concern.
You have certain rights relating to Your Personal Data, subject to local data protection laws. These rights may include:
- to access Your Personal Data held by Us;
- to erase/delete Your Personal Data, to the extent permitted by applicable data protection laws;
- to receive communications related to the processing of Your personal data that are concise, transparent, intelligible, and easily accessible;
- to restrict the processing of Your Personal Data to the extent permitted by law (while we verify or investigate your concerns with this information, for example);
- to object to the further processing of Your Personal Data, including the right to object to marketing;
- to request that Your Personal Data be transferred to a third party, if possible;
- to receive Your Personal Data in a structured, commonly used, and machine-readable format
- to lodge a complaint with a supervisory authority;
- to rectify inaccurate Personal Data and, taking into account the purpose of processing the Personal Data, ensure it is complete; and
- to not be subject to a decision based solely on automated processing, including profiling, which produces legal effects (“Automated Decision-Making”).
Where the processing of Your Personal Data by Texas TeleHealth is based on consent, You have the right to withdraw that consent without detriment at any time or to exercise any of the rights listed above by emailing Texas TeleHealth at [email protected].
How can You update, correct, or delete Personal Data?
You can change Your email address by emailing Texas TeleHealth at [email protected]. Although We will use reasonable efforts to do so, You understand that it may not be technologically possible to remove from Our systems every record of Your Personal Data. The need to back up Our systems to protect information from inadvertent loss means a copy of Your Personal Data may exist in a nonerasable form that will be difficult or impossible for Us to locate or remove.
Can You “OPTOUT” of receiving communications from Us?
We pledge not to market third party services to You without Your consent. We only send emails or SMS text messages to You regarding Your Texas Telehealth account and services unless We have Your express consent to do so. You can choose to ﬁlter these emails using Your email client settings, but We do not provide an option for You to opt out of these emails.
Information submission by minors
We do not knowingly collect Personal Data from individuals under the age of 18 and the Website is not directed to individuals under the age of 13. We request that these individuals not provide Personal Data to Us. If We learn that Personal Data from users less than 18 years of age has been collected, We will deactivate the account and take reasonable measures to promptly delete such data from our records. If You are aware of a user under the age of 13 using the Website, please contact Us at [email protected].
If You are a resident of California, under the age of 18 and have registered for an account with Us, You may ask Us to remove content or information that You have provided via Our Website.
California residents may request and obtain from Us, once a year, free of charge, a list of third parties, if any, to which We disclosed their Personal Data for direct marketing purposes during the preceding calendar year and the categories of Personal Data shared with those third parties. If You are a California resident and wish to obtain that information, please submit Your request by sending Us an email at [email protected] with “California Privacy Rights” in the subject line.